Privacy Policy

MySaada (“we,” “our,” or “us”) is an AI-powered cancer support and survivorship platform inspired by the Swahili word msaada, meaning support, care, and assistance. We built MySaada to serve patients, survivors, caregivers, and communities — especially those historically underserved by healthcare technology.

This Privacy Policy describes the types of information we may collect when you use the MySaada website, mobile application, and related services (collectively, the “Platform”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

We believe privacy is a foundation of trust. That is why we designed MySaada with your security and dignity in mind from day one. Please read this policy carefully. If you do not agree with its terms, please do not use our Platform.

Personal Information

When you create an account, we may collect your name, email address, phone number, date of birth, gender, preferred language, and geographic region.

Health Information

To provide personalized cancer navigation, you may voluntarily share:

• Medications, dosages, and schedules
• Symptoms and severity ratings
• Appointments and provider details
• Treatment plans, chemotherapy cycles, and care stages
• Survivorship plans and wellness goals
• Vital signs (weight, temperature, blood pressure, heart rate)
• Uploaded health records or care documents
• Conversations with Nia, our AI navigator

Device & Usage Data

We automatically collect certain technical information, including device type, operating system, browser, IP address, pages visited, session duration, and app performance data.

Communication Preferences

If you contact us or subscribe to updates, we may collect your email address and message content to respond to your request.

Optional Wellness Information

If you connect wearable devices or third-party health apps, we may receive additional data such as activity levels, sleep patterns, or heart rate measurements.

We use the information we collect to:

• Track and organize your symptoms, medications, and treatment plans
• Send medication reminders and appointment notifications
• Provide AI-powered navigation and survivorship guidance through Nia
• Generate personalized care insights and health trend reports
• Support emotional wellness check-ins and goal tracking
• Deliver multilingual content in your preferred language
• Improve app performance, stability, and user experience
• Respond to your support requests and feedback
• Comply with legal and regulatory obligations

Nia is MySaada’s AI-powered navigator, designed to help you organize your care journey, understand symptom trends, and access resources. Here is how Nia works and what you should know:

• Assistive, not prescriptive. Nia provides organizational support and informational insights. She does not diagnose conditions, prescribe treatments, or replace licensed medical professionals.
• You remain in control. You decide what information to share with Nia. You can delete your conversation history at any time.
• Culturally responsive. Nia is designed to communicate with cultural sensitivity and respect for diverse backgrounds and lived experiences.
• Transparent processing. Nia’s responses are generated using AI language models. We do not use your health data to train external AI models.

We implement rigorous technical, administrative, and physical safeguards to protect your personal and health information:

While we strive to protect your information, no system is completely impervious. You should also protect your account by keeping your password confidential and logging out after use.

We believe patients and survivors should remain in control of their information. You have the right to:

• Access your data — Request a copy of the personal information we hold about you.
• Update your information — Correct or update your profile, health details, or preferences at any time.
• Delete your account — Request permanent deletion of your account and associated data.
• Opt out of communications — Unsubscribe from non-essential emails or notifications.
• Request data export — Receive your data in a portable, machine-readable format.
• Request corrections — Ask us to correct any inaccurate information.
• Privacy preferences — Manage your cookie, analytics, and communication settings.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

We use cookies and similar technologies to improve your experience on the MySaada Platform:

• Essential cookies are required for basic functionality such as authentication and session management.
• Analytics cookies help us understand how users interact with the Platform so we can improve features and performance.
• Performance monitoring allows us to detect and resolve errors, optimize load times, and ensure stability.

We do not use cookies for advertising or behavioral targeting. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

The MySaada Platform is intended for users aged 16 and older. We do not knowingly collect personal information from children under 16.

Parents or legal guardians who believe their child has provided information through MySaada should contact us at [email protected]. We will promptly investigate and delete any such information.

Guardians of minors between 16 and 18 may create accounts on behalf of their dependents with appropriate parental or guardian consent.

MySaada may integrate with or link to third-party services to enhance your care experience. These may include:

• Apple Health and Google Fit for wearable and activity data
• Cloud hosting providers for secure data storage
• Analytics services for app performance monitoring
• Communication services for notifications and support

These third-party providers operate under their own privacy policies. We require our partners to maintain appropriate privacy and security standards, but we are not responsible for the practices of external services. We encourage you to review the privacy policies of any third-party services you connect.

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please include “URGENT” in your subject line.