Terms & Conditions

MySaada Health (“MySaada,” “we,” “our,” or “us”) is a program operated by United Colors of Cancer, a nonprofit organization dedicated to advancing equitable healthcare access, culturally responsive support, and patient advocacy for underserved and historically marginalized communities.

These Terms and Conditions of Use (“Terms”) govern your access to and use of the MySaada Health website located at mysaada.unitedcolorsofcancer.org, our mobile applications, and all related digital services, tools, content, and features (collectively, the “Platform”).

We reserve the right to update these Terms at any time to reflect changes in applicable laws, regulations, our services, or organizational practices. The most current version will always be posted at mysaada.unitedcolorsofcancer.org/terms. We encourage you to review these Terms periodically.

By accessing, browsing, registering for, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must discontinue your use of the Platform immediately. Your continued use of the Platform following the posting of updated Terms constitutes your acceptance of and agreement to those changes.

By creating an account or using the Platform, you represent and warrant that you have the legal capacity to enter into a binding agreement and are not barred from doing so under any applicable law.

To access certain features of the Platform, you must be at least 18 years of age. MySaada Health does not knowingly collect personal information from individuals under the age of 18. If the Platform is used on behalf of a child under 18, consent must be obtained from the child’s parent or legal guardian.

Should we become aware that a minor’s information has been submitted without proper parental or guardian consent, please contact us at [email protected], and we will take steps to remove such information from our systems.

When creating a user account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized access or use of your account.

You are prohibited from attempting to gain unauthorized access to any part of the Platform, other users’ accounts, or any systems or networks connected to the Platform. You may not probe, scan, or test the vulnerability of the Platform or any associated system or network without written authorization.

MySaada Health provides a nonprofit digital health and patient advocacy platform designed to support individuals and communities through culturally responsive health engagement tools. The Platform may include, but is not limited to:

• Symptom tracking and wellness journaling
• Patient advocacy tools and care navigation
• Medication reminders and adherence tracking
• Appointment management and scheduling assistance
• Educational health resources and curated content
• AI-enabled support tools (including the Nia AI Navigator)
• Community support resources and peer connection
• Research participation opportunities
• Caregiver support tools
• Personalized wellness insights and reporting
• Digital communication tools
• Health surveys and self-assessment instruments

The Platform is educational and supportive in nature. Features, tools, and content available on the Platform may be modified, expanded, or discontinued at any time as we continue to evolve our offerings to better serve our community.

The content available through the Platform—including text, graphics, images, audio, video, data, educational materials, and any outputs generated by AI tools—is provided for informational and supportive purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind.

Your interactions with the Platform, including the Nia AI Navigator and any other digital tools, are not intended to replace, substitute, or serve as a proxy for the relationship you have with qualified healthcare providers. Neither United Colors of Cancer, MySaada Health, nor any of our affiliates, partners, or contributors shall be liable for any medical decisions you make based on information obtained through the Platform.

You acknowledge that any information regarding medications, health interventions, treatment protocols, or wellness practices provided by or through the Platform may be sourced from third parties and should be independently verified with your licensed healthcare professional before acting upon it. You assume full responsibility for all risks associated with your reliance on Platform information.

The Platform incorporates artificial intelligence technologies, including the Nia AI Navigator, to provide informational support, educational content, personalized wellness insights, and navigational assistance. While we strive to ensure the quality and relevance of AI-generated outputs, it is important that you understand the following:

• Informational Only: All AI-generated recommendations, summaries, suggestions, and responses are provided solely for informational and educational purposes. They do not constitute medical advice, clinical guidance, or professional healthcare recommendations.
• Potential Inaccuracies: AI-generated outputs may be incomplete, inaccurate, outdated, or contextually inappropriate. Artificial intelligence systems can produce responses that appear authoritative but may contain errors or omissions.
• Not a Healthcare Professional: AI tools on the Platform, including Nia, should not be treated as, confused with, or relied upon as a substitute for a licensed healthcare provider, medical professional, counselor, or therapist.
• Verification Required: You should always verify important health-related information with qualified healthcare providers before making any medical, treatment, or wellness decisions based on AI-generated content.
• Continuous Improvement: AI systems are continuously evolving. We regularly update and refine our AI tools, but we cannot guarantee that outputs will always be accurate, complete, or suitable for your specific circumstances.

By using the Platform, you agree to:

• Provide truthful, accurate, and current information when creating your account and using Platform features
• Safeguard your login credentials and not share your account access with others
• Use the Platform only for lawful purposes and in accordance with these Terms
• Refrain from uploading, posting, or transmitting any content that is false, misleading, defamatory, abusive, harassing, threatening, obscene, or otherwise objectionable
• Respect the privacy, dignity, and rights of other users and community members
• Not attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform or any of its components
• Not use any automated tools, bots, scrapers, or other means to access, collect data from, or interact with the Platform without our express written consent
• Promptly notify us of any security breaches or unauthorized use of your account

Your privacy matters deeply to us. Information you provide in connection with the Platform is governed by our Privacy Policy, which is incorporated into and made a part of these Terms.

We are committed to collecting only the information necessary to provide and improve our services, to protecting that information with industry-standard safeguards, and to being transparent about how your data is used. We will never sell your personal information to third parties.

By using the Platform, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

While MySaada Health employs reasonable administrative, technical, and physical safeguards to protect the information you provide, please be aware of the following:

• MySaada Health is a nonprofit wellness and advocacy platform, not a HIPAA-covered entity or healthcare provider. However, we voluntarily align our practices with HIPAA principles to the extent practicable to honor the trust our community places in us.
• You should exercise caution when submitting highly sensitive medical information through any digital platform. Avoid sharing information beyond what is specifically requested by Platform features.
• Electronic communications, including data transmitted over the internet, carry inherent security risks. While we implement encryption and other protective measures, no platform can guarantee absolute security of data transmitted electronically.
• If you have concerns about sharing sensitive health information digitally, we encourage you to contact us directly for alternative communication options.

If you submit, upload, post, or transmit any health information, personal narratives, suggestions, feedback, ideas, comments, images, or other materials to or through the Platform (“User Content”), you agree that:

• Your User Content will not contain material that is false, inaccurate, defamatory, abusive, obscene, threatening, harassing, harmful, or in violation of any applicable law
• You have the legal right and authorization to provide all User Content
• Your User Content will not violate the privacy, copyright, trademark, trade secret, or other intellectual property or proprietary rights of any person or entity
• You will not attempt to contact other users through unsolicited communications via the Platform

You agree to defend, indemnify, and hold harmless United Colors of Cancer and its employees, contractors, and partners from any claims, damages, and expenses arising out of any User Content you submit to or transmit through the Platform.

United Colors of Cancer, as applicable, retains all right, title, and interest in and to the Platform, including all information, content, products, documentation, software, and other materials therein, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property or proprietary right in any of the foregoing.

You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate any Platform content to anyone without the prior written permission of United Colors of Cancer, as applicable. Use, reproduction, copying, or redistribution of MySaada Health trademarks, service marks, and logos is strictly prohibited without prior written authorization.

Nothing contained on the Platform should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Platform without written permission from United Colors of Cancer or the applicable third-party owner.

United Colors of Cancer may remove any information provided by you that it deems, in its sole discretion, to be fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property rights of any person or entity.

We disclaim responsibility or liability for copyrighted materials posted on our Platform. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

MySaada Health respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to our Designated Copyright Agent.

If you are a copyright owner and believe your work has been infringed, please send a notice (“Notice”) that includes:

1. Identification of the copyrighted works you claim have been infringed
2. Identification of the material you claim is infringing, including the URL or area of the Platform where it may be found
3. Your mailing address, telephone number, and email address
4. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
5. A statement, under penalty of perjury, that the information in your Notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner
6. Your full legal name and your electronic or physical signature

Deliver this Notice, with all items completed, to our Copyright Agent:

When you use the Platform, send us emails, or engage with our digital services, you are communicating with us electronically. You consent to receive communications from us electronically, including via email, push notifications, and in-app messages.

You agree that (a) all agreements and consents can be signed electronically, and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

United Colors of Cancer may contact you by telephone, mail, or email to verify your account information. We may request further information from you to ensure that your account has not been fraudulently created.

By providing your mobile number, you are agreeing to be contacted by or on behalf of MySaada Health at the mobile number you have provided, including calls and text messages, to receive informational, service-related communications (e.g., medication reminders, appointment notifications, wellness check-ins, and platform updates).

Message and data rates may apply. For help, or to stop receiving text messages, contact us at [email protected]. We may confirm your opt-out by text message.

If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent a message and/or respond to your message by texting you a request to identify services you wish to stop. Please keep in mind that if you stop receiving text messages from us, you may not receive important and helpful reminders.

You agree not to:

• Access or use the Platform or Services for any unlawful purpose or to transmit harmful, deceptive, or offensive content
• Post or transmit materials that are libelous, defamatory, obscene, fraudulent, or contrary to the intellectual property rights of any person
• Impersonate or misrepresent your identity or affiliation with any person or entity
• Tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Platform
• Attempt to reverse-engineer, decompile, or disassemble any executable code or other content on the Platform
• Use robots, scripts, or automated tools to access or scrape data from the Platform
• Override any security, anti-virus, or anti-spyware software settings or cookie preferences
• Harvest or collect personal or protected health information about other users
• Infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or privacy right of any party

Violations of system or network security may result in civil or criminal liability. United Colors of Cancer will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.

MySaada Health is built on the principles of compassion, dignity, cultural respect, and mutual support. All users are expected to uphold these values in their interactions on the Platform.

• Treat all community members with respect, empathy, and cultural sensitivity
• Do not engage in discriminatory, racist, sexist, homophobic, transphobic, ableist, or otherwise prejudicial behavior
• Do not share false or misleading health information that could endanger others
• Respect the privacy and boundaries of fellow community members
• Report any abusive, harmful, or concerning behavior to [email protected]

We reserve the right to remove content and suspend or terminate accounts that violate these community standards, at our sole discretion and without prior notice.

The Platform may contain links to, or integrations with, third-party websites, applications, or services that are not owned or controlled by United Colors of Cancer. We make no representations about any third-party site or service that you may access through the Platform.

When you access a non-MySaada Health site, please understand that it is independent from MySaada Health, and that we have no control over the content, privacy practices, or security of the linked site. A link to a third-party website does not mean that MySaada Health endorses or accepts any responsibility for the content, use, or practices of that site.

It is up to you to take precautions to ensure that whatever you select for your use or download is free of viruses, worms, trojan horses, and other items of a destructive nature. If you decide to access any third-party sites linked from this Platform, you do so entirely at your own risk.

MYSAADA HEALTH DOES NOT WARRANT THAT ACCESS TO OR USE OF THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED. THE PLATFORM, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT AND ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT.

MYSAADA HEALTH DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE PLATFORM.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS PLATFORM, ALL RELATED SERVICES, AND LINKED WEBSITES. MYSAADA HEALTH DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.

UNITED COLORS OF CANCER SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDERS ON ITS PLATFORM. UNITED COLORS OF CANCER AND ANY THIRD PARTIES MENTIONED ON THIS PLATFORM ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE PLATFORM, CONTENT OR INFORMATION CONTAINED WITHIN THE PLATFORM, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, ANY RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE PLATFORM. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF UNITED COLORS OF CANCER TO YOU WITH RESPECT TO YOUR USE OF THIS PLATFORM IS $100 (ONE HUNDRED DOLLARS).

You agree to defend, indemnify, and hold harmless United Colors of Cancer and any of its affiliates, employees, contractors, volunteers, and partners from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with:

• Your use or misuse of the Platform, its products, or services
• Your breach of these Terms or our Privacy Policy
• The content or subject matter of any information you provide to MySaada Health or any service provider on the Platform
• Any negligent or wrongful act or omission by you in your use or misuse of the Platform, web and mobile applications, products or services, or any information on the Platform

United Colors of Cancer is committed to ensuring that the MySaada Health Platform is accessible to individuals of all abilities. We strive to follow Web Content Accessibility Guidelines (WCAG) 2.1 and to continually improve the user experience for everyone.

Our commitment to accessibility includes providing multilingual support, designing interfaces that work well with assistive technologies, and ensuring our content is available in formats that serve diverse community needs.

If you encounter any accessibility barriers while using the Platform, please contact us at [email protected] so we can work to address the issue.

The Platform may from time to time offer opportunities for users to participate in health research studies, surveys, community health assessments, or data collection initiatives. Participation in any such research program is entirely voluntary.

Any research conducted through or in partnership with MySaada Health will be subject to separate informed consent processes and applicable institutional review board (IRB) oversight, as required by law. Research participation will not affect your access to or use of the Platform’s core features.

We are committed to conducting and facilitating research that advances health equity, centers community voices, and upholds the highest ethical standards.

United Colors of Cancer reserves the right, in its sole discretion, to terminate or suspend your access to all or part of the Platform at any time, with or without cause, and with or without notice. Grounds for termination may include, but are not limited to, violations of these Terms, conduct that we believe is harmful to other users or the community, or requests by law enforcement.

Upon termination, your right to use the Platform will immediately cease. We may, but are not obligated to, provide you with notice of termination. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Upon your request, we will take reasonable steps to delete your account data in accordance with our Privacy Policy.

These Terms and any disputes arising out of or related to these Terms or your use of the Platform shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Riverside County, California, and you hereby consent to the personal jurisdiction and venue of such courts.

We will endeavor in good faith to resolve any issue you have with the Platform, including any products and services accessed through it. However, we recognize that there may be rare cases where we may not be able to resolve an issue to your satisfaction.

You and United Colors of Cancer agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms or your use of the Platform, including products and services ordered or purchased through the Platform, shall be determined by binding arbitration instead of in courts of general jurisdiction.

Arbitration uses a neutral arbitrator instead of a judge or jury and is subject to very limited review by courts. Arbitration allows for more limited discovery than in court; however, we agree to cooperate with each other and agree to reasonable discovery in light of the issues involved and amount of the claim. Arbitrators can award the same damages and relief that a court can award.

If you desire to assert a claim against United Colors of Cancer and elect to seek arbitration, you must first send to United Colors of Cancer, by certified mail, a written notice of your claim (“Notice”). The Notice should be addressed to: United Colors of Cancer, 8082 Limonite Ave STE 1 #3925, Riverside, CA 92519.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Terms, and will be administered by the AAA.

YOU AND UNITED COLORS OF CANCER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

If this Agreement to Arbitrate provision is found to be unenforceable, then (a) the entirety of this arbitration provision shall be null and void, but the remaining provisions of these Terms shall remain in full force and effect; and (b) exclusive jurisdiction and venue for any claims will be in state or federal courts located in and for Riverside County, California.

United Colors of Cancer reserves the right to modify these Terms at any time, effective upon posting. Any use of this website after such changes are posted will be deemed an acceptance of those changes. You agree to review the Terms each time you use the Platform so that you may be aware of any changes.

If any of the Terms are held by a court or tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Copyright/Trademark Information. Copyright ©2025 United Colors of Cancer. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Platform are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

If you have questions about the MySaada Health Platform, these Terms, or their application, you can contact us: